Returns Policy

RETURNS POLICY

We at Kami Kind Enterprises want you to be completely satisfied with your products but we are aware that mistakes can happen on our side and yours. If you’re not completely satisfied with your product here are some of our regulations for returns.

 

1: Unwanted Products

You can return any item after purchase provided it is:
  • Undamaged and unused, with the original labels and stickers still attached;
  • It is in the original packaging, which must be undamaged and in its original sealed condition
  • It is not missing any items;
  • You complete our complaint form on the Website within 14 days
We will collect the product at  no charge at the location that it was first delivered. We will then inspect the product for any damages / faults and make a decision in whether it eligible for an exchange or refund. 
 
Please allow up to 10-14 days working days for the refund to reflect in your account depending on your bank.

 

2: Products damaged on delivery

Should a product be damaged at the time of delivery you are required notify us within 24 hours of the product being delivered with a picture sent to info@kamikind.co.za
 
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will offer the most appropriate resolution. 

 

3: Charges

If you return a defective product to us, but you fail to return all of the items, we are entitled (subject to applicable law) to refuse the return, only to assess the validity of the item that you did return, or to estimate the value of the missing items and only to credit or refund you in respect of the returned item.
 
If you return a product that does not comply with this policy, you may be liable to reimburse Kami Kind Enterprises for the cost of collecting the product from you and the cost of having the product returned to you.
Sale Products
 
Please note products that were on sale cannot be returned for a refund only exchanged
 
Please note credits / refunds only apply in three scenarios:
  1. We have shipped the incorrect item to you.
  2. The product is defective on arrival.
  3. The product is ‘Lost In Transit’.