Complaint Form

We at Kami Kind Enterprises want you to be completely satisfied with your products but we are aware that mistakes do happen on our side and yours. If you’re not completely satisfied with your product here are some of our regulations for returns.

1. Unwanted Products
2. Products damaged on delivery
3. Defective Products 

If you return a defective product to us, but you fail to return all of the contents that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing items and only to credit you in respect of the returned item.

If you return a product that does not comply with this policy, you may be liable to reimburse Kami Kind Enterprises for the cost of collecting the product from you and the cost of having the product returned to you. 

Sale Products

Please note products that were on sale cannot be returned for a refund only exchange. 

Please note refunds only apply in three scenarios:

1. We have shipped the incorrect item to you.
2. The product is defective on arrival.
3. The product is ‘Lost In Transit’. 

Please refer to our returns policy for more information:https://kamikind.co.za/returns-policy/ Kindly note that your request will be reviewed within 24-48 hours. We will provide feedback as soon as possible.